AIrboard
Log inGet started

User journey mapping

Map the user journey, one shared view at a time.

A user journey mapping whiteboard for research, product, and design teams. Put stages, observations, and open questions side by side, then work out where the experience needs to improve.

Get started

Free during early access. No credit card.
Works with Claude, ChatGPT, Cursor and more.

From first visit to coming backA user journey follows Discover, Sign up, First board, and Return, with small screen sketches and actions. A pain point asks the team to check whether the next step is clear. 1. DiscoverCompare options2. Sign upCreate an account3. First boardFind the next step4. ReturnFind previous workWhat the user feelsCuriousUnsureConfidentReady to returnResearch noteCompare beforesign-upPain point to checkThe next step is unclear. From first visit to coming backA user journey follows Discover, Sign up, First board, and Return, with small screen sketches and actions. A pain point asks the team to check whether the next step is clear. 1. DiscoverCompare options2. Sign upCreate an account3. First boardFind the next step4. ReturnFind previous workUnclear next stepQuestion to test: what helps people return?

A shared view of the work

Research often lives across documents, screenshots, and conversations. A journey map brings the relevant observations into one view. Your team can see where a user moves forward, gets confused, or needs help.

Use frames for stages of the journey, sticky notes for observations, and images for the screens people see. Separate research evidence from assumptions, and keep links to source documents on the items that refer to them.

How to use AIrboard for user journey mapping

  1. Choose a user and a goal

    Write whose journey you are mapping and what that person wants to do. Define the start and end of the journey. Add a frame for each stage, so everyone works with the same scope.

  2. Add actions and evidence

    Place observations, screenshots, and short research quotes beside the relevant stage. Label assumptions clearly and link to supporting documents. Use connectors where the journey branches or returns to an earlier step.

  3. Find the next research question

    Review pain points with the team and mark the gaps in your evidence. Keep possible improvements in a separate frame. Decide what to test next, then add comments to record the questions behind that choice.

Ask your agent to help

A connected agent can read the map and add questions or possible improvements. Its suggestions are starting points for the team to check against research. Keep them separate from what users have actually said or done.

Review this journey map. Add questions where evidence is missing and suggest possible pain points in a separate frame. Label each suggestion as an assumption.

A request to try with your connected agent

Questions about user journey mapping

Can I put screenshots on the journey map?

Yes. Add images to the board and place sticky notes, text, and comments beside them. Use frames to keep each stage of the journey together.

Can research, design, and product work together?

Yes. Invite the people who need to build the map with edit access. Give other reviewers comment access when they need to discuss the research without moving items.

Can an AI agent replace user research?

No. An agent can organise board items and suggest questions. Check its suggestions against your research and label assumptions separately from observed user behaviour.

See all use cases

Put your next idea on the board.

Bring your team. Add your AI when you are ready.

Get started

Free during early access. No credit card.
Works with Claude, ChatGPT, Cursor and more.